Privacy Policy
Veloranatur Ltd ("Veloranatur") manages the personal details gathered through veloranatur.digital. This notice outlines the data we gather, our reasons for holding it, storage periods, who handles it, and your personal privacy choices.
1. Who is responsible
Veloranatur Ltd, 18 Dock Street, Dundee, DD1 4EQ, United Kingdom. Reach our privacy representative at [email protected].
2. Legal framework
We handle your information in accordance with the data-protection law of your country alongside applicable regulations across your country. If this privacy notice ever conflicts with statutory law, the law takes priority.
3. What we collect
When you purchase ear care items, we gather details required to ship your parcel: your name, shipping address, email, phone number, and items purchased. We never collect or retain payment card data on this website. While you browse, our shop gathers routine technical logs, such as IP addresses, browser types, and visited pages, via the cookies detailed below.
- Customer contact and delivery details including full legal name, shipping destination, phone number, and email address
- Commercial transaction records, order summaries, selected delivery method, and payment choice documentation
- Device telemetry, anonymized IP addresses, browser specifications, and navigation timestamps
- Customer care correspondence, service tickets, and communication history
4. Why we use it
- To pack and send your ear care orders and manage returns smoothly.
- To answer your customer questions and share delivery status notices.
- To protect our shop and evaluate how visitors use our pages.
- To share product news if you opted in, with an easy unsubscribe link in each note.
6. Parties who assist our shop
Delivery drivers receive your address and contact info. Payment processing partners receive necessary transaction records to finalize payments. Our hosting and analytics vendors handle data strictly under contract for our shop. We do not sell your personal records.
Veloranatur Ltd does not sell, rent, disclose, or trade personal consumer information to external third parties or data brokers for commercial marketing under international fair privacy practices.
7. Our retention periods
We retain order files for the timeframe dictated by tax regulations, then remove them. Customer profile records remain active until you close your account. Analytics information is cleared after 14 months.
8. Your rights
In accordance with recognized international data protection principles, customers retain the right to request access to their stored personal data, demand rectification of erroneous information, request systematic erasure, or obtain structured data portability upon written request to our privacy desk.
9. Security
Veloranatur Ltd does not process, store, capture, or transmit payment card information, as all transactions are conducted exclusively via Cash on Delivery or Direct Bank Transfer.
10. Questions about this policy
Send an email to [email protected] or ring +1 (01382) 895-6415 throughout Mon-Fri 09:15-17:30, Sat 09:15-13:30, break 12:00-12:45. We get back to every inquiry within one business day.
- Merchant
- Veloranatur Ltd
- Registered address
- 18 Dock Street, Dundee, DD1 4EQ, United Kingdom
- [email protected]
- Phone
- +1 (01382) 895-6415
- Working hours
- Mon-Fri 09:15-17:30, Sat 09:15-13:30, break 12:00-12:45
- Registration
- EIN: 79-2287434