Our 30-day guarantee
Try out your selection from Veloranatur. If the fit or feel is not right, send it back within 30 days and we will reimburse the full item cost.
The promise
You can return any piece within 30 days of arrival for any reason at all. We issue refunds to your original payment route within 3 business days of the parcel reaching us.
1
30-day returns
Whatever the reason might be, even if you simply changed your mind.
2
Insured delivery
Parcel lost or harmed on the road? We replace it or refund you completely at our own expense.
3
Secure payment
Pay when the parcel arrives or through bank transfer. No online card details are ever taken on our site.
4
Real support
One of our team members writes back to [email protected] within one business day.
How to claim
- Drop a line to [email protected] mentioning your order reference.
- We write back within one working day with your return details and the delivery address.
- Mail the package to us, and we confirm your payout once we receive the parcel.
You can read our complete terms on the Returns policy and Delivery terms pages.