Frequently Asked Questions
Here are simple answers to regular questions about delivery times, safe use, and our return process.
How do I choose the correct ear tip size for comfort?
Each set includes three sizes of soft silicone domes. Start with the smallest dome, insert it gently, and test if speech sounds clear without feeling tight. If you notice a whistling tone, move up one size to create a snug acoustic seal.
When is my order prepared and dispatched from Dundee?
Orders confirmed before 14:00 on business days are inspected, packed into rigid protective cartons, and processed for dispatch on the same afternoon. Details on delivery times and areas are provided on our dedicated delivery page.
What is your return process if the kit is unsuitable?
We offer a 30-day return policy starting from the date of delivery. For hygiene reasons, items must be completely unused, untested, and in their original sealed packaging. Contact our Dundee team with your order number to arrange the return.
What payment methods do you accept for online orders?
To keep ordering transparent and simple, we accept cash on delivery and direct bank transfer. You can pay the courier directly when your parcel arrives, or transfer the invoice total beforehand using our official bank details.
Still have questions?
We read your notes and answer within one business day.
Contact Customer Support